The Environmental Services Manager is responsible for the planning, development, coordination, direction and oversight of maintenance/grounds, laundry and housekeeping for the facility.
Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.
Assists in planning, implementing, evaluating and directing the Environmental Services Department as well as it programs and activities, in accordance with current rules, regulations, and guidelines that govern long term care facilities.
Develops, maintains and reviews the department’s policies and procedures that govern the day-to-day functions and make recommendations to the Administrator.
Provides direction for the departments through strategic short and long-term goal setting and planning.
Plans, implements, evaluates and directs the Environmental Services Department as well as its program and activities (including a Preventative Maintenance Program), in accordance with current rules, regulations and guidelines that govern long term care facilities.
Interviews, selects, assigns and manages department personnel; develops performance standards, competency tools to evaluate performance, and initiates recommendations for personnel goals or work plans as needed.
Coordinates with general contractors, surveyors, engineers, and architects in the design and planning of new buildings and parking lots.
Consults with electrical and mechanical engineers concerning wiring and mechanical systems.
Makes daily rounds to assure that Environmental Services personnel are performing required duties and to assure that appropriate environmental procedures are being rendered to meet the needs of the facility.
Oversees the maintenance and repair of all new and existing buildings.
Provides recommendations to Administrator regarding general contractors, construction types, and mechanical and electrical systems.
Coordinates environmental services and activities with all departments of the facility to prevent interruption of services. Installs, moves, repairs, and removes equipment and utilities within the building.
Develops and recommends operating budget for equipment, supplies, and labor and ensures effective operation within budget that assure the continued ability to provide a clean, safe, and comfortable environment.
Compiles and maintains department cost control records, reports and statistics for administrative and regulatory purposes.
Monitors the performance of current utility plans and research natural gas and electricity suppliers for cost comparisons.
Supervises daily operational spending of the department. Completes vouchers for bill payments.
Reviews and approves department timesheets.
Develops and maintains working relationships with facility directors to ensure effective working environments and resolves needs of each department in a timely manner.
Establishes and maintains safety standards, preventative maintenance and environmental programs, and infection control and universal precautions policies and procedures to be followed by all Environmental Services personnel.
Plans, develops, and coordinates training programs related to policies, procedures, infection control, sanitation, safety, and disaster preparedness.
Assists the Infection Control Coordinator in identifying, evaluating, and classifying routine and job-related environmental functions to ensure that tasks involving the potential exposure to blood/body fluids are properly identified and recorded.
Develops and implements safety and security programs to protect and safeguard Facility property, residents, visitors, and employees.
Coordinates facility maintenance jobs with skilled tradesmen and/or outside contractors and ensure that outside services are properly completed/supervised in accordance with contracts/work orders.
Inspects furnishings for wear and defects and reports to the Administrator.
Participate in facility surveys (inspections) made by authorized agencies and develop plan of correction for any Environmental Service Department deficiencies noted during surveys /inspections.
Serves on Facility committees directly related to the services provided by Environmental and Safety Services.
Maintains professional growth and development through seminars, journals, and professional affiliations to keep current of new technology and management information.
Demonstrates respect and regard for the dignity of all residents, families, visitors and fellow employees to insure a professional, responsible and courteous environment.
Promotes effective working relations and works effectively as part of a team to facilitate Bethel Lutheran Home’s ability to meet its goals and objectives.
Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job–related hazards.
Follows exposure control plans/blood borne and airborne pathogens.
Definitions of Age Specific Groups:
?Education & Training Requirements
Vo-Tech education in plumbing, HVAC, Electrician or Carpentry is preferred. Ability and desire to be creative in adapting programs and supplies to meet individual resident needs.
· Minimum of 3 to 5 years of progressive experience and responsibility in a maintenance field, two of which were holding a supervisory position directing a multi-functional maintenance staff.
· Basic ability to communicate and comprehend; ability to measure and comprehend certain quantities;
· Strong mechanical aptitudes, and a working knowledge of electrical, and mechanical systems.
· Must have knowledge of OSHA/NFPA (National Fire Protection Association) Building and Life Safety codes, basic knowledge of HVAC plumbing and electrical systems; and ability to ensure that the facility, systems, equipment and all operations are performed in full compliance with regulatory standards.
· Ability to define problems and resolve them quickly. Familiar with local building codes and OSHA regulations.
· Familiar with all current health and safety regulations.
· Requires strong supervisory skills, coupled with excellent oral and written communication skills.
· Ability to work well with ever changing priorities and or situations.
Must be a self-starter who can work well with people at all levels both in and out of the facility.
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
Normal time pressure of decision making.
LEADERSHIP COMPETENCIES – To perform this job successfully, the employee will demonstrate the following competencies to perform the essential functions of the position.
All Bethel Lutheran Home leadership staff are required to follow and uphold Bethel Lutheran Home’s Mission, Vision, and Values, Behavioral Standards, Bethel Lutheran Home’s Policies and Procedures, The Code of Conduct and The Code of Ethics and Compliance Plan. IN ADDITION, our Leaders must consistently display the following competencies:
· Results Driven: Ability to meet Bethel Lutheran Home goals and customer expectations. Ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality services; is committed to continuous improvement.
Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
Entrepreneurship: Positions BETHEL LUTHERAN HOME for future success by identifying new opportunities; builds the organization by developing or improving services. Takes calculated risks to accomplish organizational objectives.
Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
· Business Acumen: Ability to manage human, financial, and information resources strategically.
Financial Management: Understands the organization's financial processes. Prepares, justifies, and administers the program budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.
Human Capital Management: Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations.
Technology Management Keeps up to date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.
· Building Coalitions: Ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations to achieve common goals.
Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
Political Savvy: Identifies the internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.
Influencing/Negotiating: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.
· Respect and Confidentiality – Respects the rights of privacy of our residents and co-workers. Ensures cultural differences are respected. Refrains from disruptive and disrespectful behavior which may include, but is not limited to:
Obstruction of the operation of Bethel Lutheran Home
Interference with the ability of others to do their jobs
Creation of a “disruptive work environment” for Bethel Lutheran Home staff (including volunteers), or medical staff
Conduct adversely affecting or impacting the community’s confidence in Bethel Lutheran Home’s ability to provide quality care
Attacks (verbal or physical) leveled at any member of Bethel Lutheran Home staff, medical staff, residents or residents’ families that are personal or beyond the bounds of fair professional conduct
Inappropriate comments or illustrations made in patient medical records or other official documents impugning the quality of care at Bethel Lutheran Home, or attacking specific physicians, or Bethel Lutheran Home staff
Non-constructive criticism addressed to the recipient in such a way as to intimidate, undermine confidence, belittle or to suggest stupidity or incompetence.
Disruptive and disrespectful behavior includes Bethel Lutheran Home comments that are generated verbally, in writing or electronically in any form including e-mail, text messages, social network sites and blogs.